Question 1

How do my clients book appointments online?

Accepted Answer

Each company gets a public page with services, prices, descriptions and working hours. Clients open the booking page, review the offer, choose a service, a specialist and a convenient time, then send a request online. The administrator sees the request in the workspace and can confirm it without phone calls or a manually maintained calendar.

Question 2

Do clients need to register to book?

Accepted Answer

No, registration is not required. A client can choose a service and time, then leave a phone number or email for contact. If the person is already in the company's client database, BeautyCRM recognizes them from their contact details and adds the new visit to their history. Registered users also get additional options, such as viewing their visits and opening a personal visit page.

Question 3

Can clients see their appointment details?

Accepted Answer

Yes. After an appointment is created or changed, the client receives an email with a link to a personal visit page. It shows the company name and address, selected services, assigned specialist, date, time, duration and price.

Question 4

Does BeautyCRM remind clients about appointments?

Accepted Answer

Yes. BeautyCRM automatically sends an email after an appointment is created and when its time or status changes. The system also sends reminders in advance, helping reduce forgotten appointments and no-shows.

Question 5

What happens when a client cancels?

Accepted Answer

When an appointment is cancelled, its status is updated in the calendar and the released time slot becomes available for booking again if the specialist's schedule allows it. The visit history remains linked to the client.

Question 6

What can I manage in BeautyCRM?

Accepted Answer

You can manage clients and visit history, staff schedules, service groups and prices, online appointments, visit statuses and finances including revenue, expenses, net profit and staff earnings.

Question 7

Can I see statistics per staff member?

Accepted Answer

Yes. The dashboard shows completed and planned visits for each staff member. Financial analytics can compare revenue, served clients, workload and earnings for a selected period.

Question 8

How much does BeautyCRM cost?

Accepted Answer

The free Light plan is currently available with core appointment, client, service and finance features. Paid plans are planned from EUR 25 per month but are currently disabled.

Question 9

Do I need to install anything?

Accepted Answer

No. BeautyCRM works in a modern browser on a computer, tablet or smartphone. There is no separate program to install or update manually.

Question 10

In which languages is BeautyCRM available?

Accepted Answer

The interface supports 45 languages, and each user can choose a preferred language in the settings.

Question 11

How do I create a company in BeautyCRM?

Accepted Answer

Create an account, select the company owner role, enter your company name and save it. You can then add the description, contacts, address, working hours, photos and other public company details.

Question 12

Can I connect staff members to my company?

Accepted Answer

Yes. An owner or administrator can add a staff member by email and assign a role. Existing users are recognized automatically, while new staff can be invited during the process.

Question 13

Which roles and access rights are available?

Accepted Answer

BeautyCRM provides owner, administrator, staff and client roles. Each role has access to the functions and data needed for its responsibilities.

Question 14

How do I add services and prices?

Accepted Answer

Create service groups and add services inside them with a name, description, price, currency and duration. You can also upload service images for the public booking page.

Question 15

Can I configure working hours and breaks?

Accepted Answer

Yes. Company settings include working hours, days off and breaks. These settings help prevent bookings outside the available schedule or during a break.

Question 16

How is an appointment created?

Accepted Answer

Create an appointment in the company calendar or receive one through the public booking page. Select the client, service, specialist, date and time, then confirm the duration and price.

Question 17

What happens if a specialist is busy at the selected time?

Accepted Answer

BeautyCRM checks for overlapping appointments and warns about conflicts. You can select another staff member, change the time or adjust the service duration.

Question 18

Can I change the date or time of an existing visit?

Accepted Answer

Yes. Edit the appointment in the calendar and save the new details. The system checks conflicts again and notifies the client by email when an email address is available.

Question 19

How does a client know that an appointment is confirmed?

Accepted Answer

The client receives an email with the main visit details and a link to the visit page. The company can update the appointment status in the workspace.

Question 20

Can I create repeat appointments for regular clients?

Accepted Answer

Yes. Find the client by name, phone or email and create a new appointment without entering their contact details again. Previous history remains available for reference.

Question 21

What is stored in a client profile?

Accepted Answer

A client profile contains contact details and related visit history, including previous appointments, services, statuses and amounts, subject to the user role and company access settings.

Question 22

Can I view a client's visit history?

Accepted Answer

Yes. Completed visits and related information are shown in the client profile, helping you understand visit frequency, average spend and service preferences.

Question 23

Which financial indicators are available?

Accepted Answer

The finance section can show revenue, expenses, net profit, salary fund and forecast figures by day, service and staff member for a selected period.

Question 24

How are staff salaries calculated?

Accepted Answer

Choose a percentage of completed appointments, a fixed monthly rate, or a combination of both. The system calculates earnings using the relevant appointments and revenue.

Question 25

Can I add company expenses?

Accepted Answer

Yes. Record expenses in the Finance section and compare them with revenue for the same period to calculate net profit and evaluate the actual financial result.

Question 26

Does BeautyCRM work on a phone?

Accepted Answer

Yes. The main workflows, including the calendar, clients, services and appointments, are available in a mobile browser.

Question 27

How can I protect company data?

Accepted Answer

Authentication and user roles restrict access to company data. Use a unique password, never share it and change it if you suspect the account may be compromised.

Question 28

Can I add company photos?

Accepted Answer

Yes. The owner can upload company photos in the settings. Images are checked before saving, and upload access is limited to the owner.

Question 29

How can a client find my company?

Accepted Answer

Each company receives a public booking page with a unique address. Published companies can also appear in the directory, searchable by name, address, phone number or email.

Question 30

How do I get started with BeautyCRM?

Accepted Answer

Create an account and company, add staff, configure working hours, create services with durations and prices, check the schedule and share the public booking link with clients.

Često postavljana pitanja

Kako se moji klijenti mogu zakazati online?