Question 1

How do my clients book appointments online?

Accepted Answer

Each company gets a public page with services, prices, descriptions and working hours. Clients open the booking page, review the offer, choose a service, a specialist and a convenient time, then send a request online. The administrator sees the request in the workspace and can confirm it without phone calls or a manually maintained calendar.

Question 2

Do clients need to register to book?

Accepted Answer

No, registration is not required. A client can choose a service and time, then leave a phone number or email for contact. If the person is already in the company's client database, BeautyCRM recognizes them from their contact details and adds the new visit to their history. Registered users also get additional options, such as viewing their visits and opening a personal visit page.

Question 3

Can clients see their appointment details?

Accepted Answer

Yes. After an appointment is created or changed, the client receives an email with a link to a personal visit page. It shows the company name and address, selected services, assigned specialist, date, time, duration and price. This allows the client to check the arrangements and keep the important details until the visit.

Question 4

Does BeautyCRM remind clients about appointments?

Accepted Answer

Yes. BeautyCRM automatically sends an email after an appointment is created and when its time or status changes. The system also sends reminders in advance, giving clients time to prepare or notify the company if their plans change. These notifications help reduce forgotten appointments and no-shows.

Question 5

What happens when a client cancels?

Accepted Answer

When an appointment is cancelled, its status is updated in the calendar so the team can see the current situation without manual notes. The released time slot becomes available for booking again if the specialist's working schedule allows it. The visit history remains linked to the client for future reference and analysis.

Question 6

What can I manage in BeautyCRM?

Accepted Answer

You can manage the client database and visit history, plan staff schedules, create service groups with prices, manage online appointments and track visit statuses. The finance section includes revenue, expenses, net profit, service and staff statistics, and earnings calculated according to each configured payment scheme.

Question 7

Can I see statistics per staff member?

Accepted Answer

Yes. The dashboard shows completed and planned visits for each staff member. Financial analytics can help compare revenue, served clients, workload and earnings for a selected period. This gives owners a clearer view of team performance and supports data-based decisions.

Question 8

How much does BeautyCRM cost?

Accepted Answer

BeautyCRM includes the free "Free" plan with all the core system features: appointment, client, service and finance management, as well as email notifications. The free plan will always be available, so you can use it for as long as needed without a time limit. Paid plans are planned from EUR 25 per month but are currently disabled.

Question 9

Do I need to install anything?

Accepted Answer

No. BeautyCRM works in a modern browser on a computer, tablet or smartphone. To get started, simply open the website and sign in. There is no separate program to install, update manually or transfer between devices.

Question 10

In which languages is BeautyCRM available?

Accepted Answer

The interface supports 45 languages, and each user can choose a preferred language in the settings. The choice is saved for the account and used on later sign-ins, including on another device. This lets owners, staff and clients work with the system in a language they understand best.

Question 11

How do I create a company in BeautyCRM?

Accepted Answer

Create an account and select the company owner role during registration. Enter your company name and save the details. After the workspace is created, you can add a description, contacts, address, working hours, photos and other information shown on the public company page.

Question 12

Can I connect staff members to my company?

Accepted Answer

Yes. An owner or administrator can add a staff member by email and assign the appropriate role. If the person already has an account, their details are recognized automatically; a new staff member can be invited and registered during the process. Once connected, the staff member only has access to actions allowed by their role.

Question 13

Which roles and access rights are available?

Accepted Answer

BeautyCRM provides owner, administrator, staff and client roles. The owner manages the company and all settings, the administrator helps with users and daily operations, the staff member sees their work schedule and related appointments, and the client accesses their own visits. Separating roles helps keep unnecessary data away from team members.

Question 14

How do I add services and prices?

Accepted Answer

In the Services section, you can create groups such as Haircuts, Manicure or Massage and add individual services inside each group. For every service, specify its name, description, price, currency and duration. You can also upload a service image to help clients understand the offer on the public booking page.

Question 15

Can I configure working hours and breaks?

Accepted Answer

Yes. Company settings include working hours, days off and breaks. These settings are used when appointment times are selected and help prevent bookings outside the available schedule or during a lunch break. Individual staff schedules can be used for more accurate team workload planning.

Question 16

How is an appointment created?

Accepted Answer

An appointment can be created manually in the company calendar or submitted through the public booking page. Select the client, service, specialist, date and time, then check the duration and price. The system checks staff availability and working restrictions before saving the appointment and sending an email notification when the client has an email address.

Question 17

What happens if a specialist is busy at the selected time?

Accepted Answer

BeautyCRM checks for overlaps with other appointments and warns you about a schedule conflict. You can select another staff member, change the time or adjust the service duration, depending on the situation. This helps prevent double bookings and keeps the team calendar accurate.

Question 18

Can I change the date or time of an existing visit?

Accepted Answer

Yes. Open the appointment in the calendar, change the date, time, specialist or other available details, and save the changes. The system checks schedule conflicts and working restrictions again. If the appointment contains the client's email, the client receives an automatic notification about the update.

Question 19

How does a client know that an appointment is confirmed?

Accepted Answer

After an appointment is created, the client receives an email with the main visit details and a link to a page where the information can be checked. The company sees the appointment status in the workspace and can update it when the visit is confirmed, completed or cancelled. Both the client and the team can therefore rely on the same current information.

Question 20

Can I create repeat appointments for regular clients?

Accepted Answer

Yes. Find the client in the database by name, phone or email and create a new appointment without entering their contact details again. The previous visit history remains available, making it easier to account for regular services and client preferences. Repeat appointments are also included in statistics and financial reports.

Question 21

What is stored in a client profile?

Accepted Answer

A client profile contains the main contact details and related visit history. You can review previous appointments, services, statuses and amounts to better understand the relationship with the client. Access to this information depends on the user's role and the company's access settings.

Question 22

Can I view a client's visit history?

Accepted Answer

Yes. The client profile shows completed visits and their related information. History helps you assess visit frequency, average spend, popular services and total amount, as well as prepare for the next appointment. It is especially useful for regular clients and personalized service.

Question 23

Which financial indicators are available?

Accepted Answer

The finance section can show revenue, expenses, net profit, salary fund and forecast figures for a selected period. Data is available by day, service and staff member, so you can identify the most profitable directions and high-workload periods. Date filters help compare results across different time ranges.

Question 24

How are staff salaries calculated?

Accepted Answer

For each staff member, you can choose a payment scheme based on a percentage of completed appointments, a fixed monthly rate, or a combination of a rate and percentage. After the scheme is configured, the system displays its details and calculates earnings using the relevant appointments and revenue. This supports different working arrangements within one company.

Question 25

Can I add company expenses?

Accepted Answer

Yes. Expenses can be recorded in the Finance section and are included when net profit is calculated. The owner can compare costs with revenue for the same period to evaluate the actual financial result rather than sales volume alone. Regular expense tracking makes reports more useful for planning.

Question 26

Does BeautyCRM work on a phone?

Accepted Answer

Yes. The system opens in a mobile browser and supports the main workflows, including the calendar, clients, services and appointments. You can check the schedule, create a visit or respond to a client request without access to a computer. A separate mobile app is not required.

Question 27

How can I protect company data?

Accepted Answer

Access to company data is restricted by authentication and user roles. Each team member receives only the permissions needed for their work, while the owner can manage the team and access to sections. Use a unique password, never share it and change it if you suspect that the account may have been compromised.

Question 28

Can I add company photos?

Accepted Answer

Yes. In company settings, the owner can upload photos to help clients become familiar with the space before booking. Images are checked by type and content before they are saved, and upload access is limited to the owner. This helps keep the public company page accurate and professional.

Question 29

How can a client find my company?

Accepted Answer

Each company receives a public page with a unique booking address. Published companies can also appear in the directory, where clients can search by name, address, phone number or email. Complete contact details, working hours, services and prices help clients decide faster and submit a request.

Question 30

How do I get started with BeautyCRM?

Accepted Answer

Create an account and company, fill in the main company details, add staff and configure working hours. Then create service groups with durations and prices, check the schedule and share the public booking link with clients. After that, appointments, notifications, visit history and financial analytics will be collected in one workspace.

Frequently asked questions